Security & your data
Built so your family's record can be trusted.
ParentGlow holds sensitive things — your children's details, your messages, what was agreed. So it's built privacy-first and security-first, with your data kept yours.
How we protect it
Encrypted in transit
Everything between your device and ParentGlow travels over encrypted HTTPS, so it can't be read in the middle.
You only see your own family's data
Access is checked on the server for every single request — not just hidden in the app. The co-parent sees the shared record; nobody sees your private notes or another family's information. If the other parent has invited you, here is exactly what each of you can and can't see.
A record you can trust
Messages and handover notes are permanent and timestamped, with read receipts — no quiet edits or deletions. Critical changes are written to a tamper-evident SHA-256 integrity chain, so the history of what was agreed holds up. If you ever need to share it, exports come out tidy and court-ready: complete, dated and in order.
GDPR-first, by design
We follow UK data-protection law from the ground up, collect only what we need, and use no third-party advertising or analytics that identify you. The full detail is in our privacy policy.
Your data is yours
Exporting your whole family record — messages, expenses, calendar, documents — is free and unlimited, forever. We never sell your data, and ending a plan never deletes your records: past records stay readable for 30 days, and you can export everything, free, at any time.
An honest line
ParentGlow is built to help you organise — it is not a substitute for professional help. It is not legal-advice software, not a mediation service, and not a safeguarding or child-protection service. A court-ready export is a tidy, honest record, not a guarantee of any outcome. For legal advice speak to a solicitor; to help reach an agreement, a family mediator; and if a child is at risk of harm, contact the NSPCC, your local authority’s children’s services, or the police — please don’t rely on an app.